Welcome to Taps Online. We specialise in the supply of high-quality taps and related accessories at competitive prices, delivered directly to homes and trade customers across the UK.
Please read these Terms & Conditions carefully before placing an order. By using our website or purchasing from us, you agree to be bound by the terms set out below.
About Us
Taps Online is operated by a UK-based company specialising in kitchen and bathroom products. We work closely with manufacturers and suppliers to offer a wide range of products designed for residential use only.
We aim to provide accurate product information and a straightforward online shopping experience supported by customer service via email, telephone, and live chat.
Use of Website
This website is intended to provide information about our products and allow customers to place orders.
By accessing and using this site, you agree to comply with these Terms & Conditions. We may update or amend these terms at any time, and continued use of the website indicates acceptance of any changes.
Product Information & Accuracy
We make every effort to ensure that all product descriptions, images, dimensions, and specifications are accurate at the time of publication.
However:
- Product dimensions and technical data should be treated as a guide only
- Manufacturers may change specifications without notice
- Images may not always reflect exact colour or finish due to display variations
It is the customer’s responsibility to ensure the product is suitable for its intended use prior to installation. We strongly recommend checking all items upon receipt before fitting or modifying any installation areas.
Orders & Contract Formation
When you place an order, you will receive an order confirmation email.
An order is only accepted once goods have been dispatched. We reserve the right to cancel or refuse any order prior to dispatch.
Pricing
All prices are shown in GBP (£) and include VAT unless otherwise stated.
We reserve the right to change prices at any time. Any pricing errors identified before dispatch may result in cancellation of the order and refund of payment.
Delivery charges may apply depending on order value, product type, and delivery location.
Payment
Payment is required in full at the time of ordering. We accept major credit and debit cards as displayed at checkout.
Orders will not be processed or dispatched until payment has cleared.
Delivery
We aim to dispatch the majority of orders quickly, with many items available from stock.
Delivery times are estimates only and may vary depending on:
- Stock availability
- Courier performance
- Delivery location
- Product type (standard or special order)
We are not liable for delays outside our control.
Customers must ensure someone is available to accept delivery or provide suitable instructions. Any delivery changes made directly with couriers may result in additional charges.
Inspection of Goods
Customers must inspect all goods upon delivery before installation.
We cannot accept liability for costs incurred where products have been installed, altered, or modified prior to inspection.
Returns Policy (90-Day Returns – Taps Online)
We offer an extended returns policy to provide flexibility for customers managing renovation or installation schedules.
Eligible products may be returned within 90 days of delivery, subject to the following conditions:
Returns Charges by Time Period
- 0–30 days:
No restocking fee applies. Full refund issued (excluding original delivery charges where applicable).
- 31–60 days:
5% restocking fee will be deducted from the refund amount.
- 61–90 days:
10% restocking fee will be deducted from the refund amount.
Return Conditions
- Items must be unused, complete, and in original packaging
- Returns must be authorised prior to sending goods back
- Customers are responsible for return shipping costs
- Products must be in a resaleable condition
- Certain items may be excluded from return eligibility
We reserve the right to refuse returns that do not meet these requirements.
Warranty
Products are covered by manufacturer warranties where applicable. Warranty periods vary by product and finish.
Warranty does not cover:
- Incorrect installation
- Misuse or accidental damage
- Failure to follow installation instructions
- Wear and tear or cosmetic changes over time
In many cases, manufacturers will handle warranty claims directly.
Liability
We are not responsible for any indirect loss, installation costs, or consequential damages arising from product use or delays.
Our liability is strictly limited to the value of goods purchased.
Nothing in these terms excludes your statutory rights.
Special Order & Bespoke Items
Products made to order, modified, or supplied in non-standard finishes are non-returnable and non-cancellable once production has begun.
This includes (but is not limited to):
- Special finishes (e.g. brass, copper, PVD coatings)
- Modified sinks or drilled products
- Custom configurations or non-standard items
Website Content & Copyright
All content on this website, including images, text, and design, is the property of Taps Online or its licensors.
No content may be copied, reproduced, or reused without written permission.
Governing Law
These Terms & Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the jurisdiction of the UK courts.
Contact Information
For any questions regarding these Terms & Conditions, please contact our customer service team:
Taps Online Customer Support
Email: tapsonline@kad-group.co.uk