Frequently Asked Questions – Taps Online
Ordering & Delivery
Q: How long will my order take to arrive?
Most in-stock items are dispatched quickly, typically delivered within just 1–3 working days. Delivery times may vary depending on the product type and whether it is a special finish or made-to-order item.
Q: Do you offer UK delivery?
Yes, we deliver across the UK using trusted courier services. Delivery options and timeframes are shown at checkout.
Q: Can I track my order?
Yes, once your order has been dispatched you will receive a tracking link via email so you can follow your delivery.
Products
Q: Are your taps compatible with UK plumbing systems?
Yes, all products are selected to be compatible with standard UK plumbing unless otherwise stated on the product page.
Q: Do your taps come with a warranty?
Yes, our taps are supplied with a manufacturer’s warranty for peace of mind. Warranty length may vary depending on the product range.
Q: What finishes are available?
We offer a wide range of finishes including chrome, brushed brass, antique brass, matte black, and other premium options depending on the collection.
Installation & Support
Q: Can I install the taps myself?
Many customers choose DIY installation if they are confident with plumbing. However, we always recommend using a qualified plumber for best results.
Q: What should I do if my tap develops a fault?
Please contact our customer service team with your order details and a description of the issue. We may request photos to help diagnose the problem quickly.
Payments & Security
Q: Is it safe to pay on your website?
Yes, all payments are processed securely using encrypted payment gateways. We do not store full card details on our systems.
Q: What payment methods do you accept?
We accept major debit and credit cards and other secure online payment methods shown at checkout, including Paypal.
Returns & Refunds
Q: Can I return my order?
Yes, unused items in their original packaging can usually be returned within the stated returns period up to a mximum of 90 days (restocking charges applied over 30 days). Some exclusions may apply to bespoke or special finish items.
Q: How long do refunds take?
Refunds are typically processed within 3-5 working days after returned items are received and inspected.
Contact
Q: How can I contact you?
You can reach our customer service team via email or phone. Full contact details are available on our website.