Returns

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Returning Goods - Our Returns Policy

We hope that you will be pleased with your purchase from taps-online.com.  However, we understand that very occasionally some customers may need to return goods to us.  To make the process as easy as possible, we have explained the main reasons why goods are returned to us.  Please read all of the sections below and follow the returns process which you feel best applies to you.  

Please note that our Returns Policy for Consumers does not affect your statutory rights.

Changed Your Mind

If you placed an order with us, then simply decided that you wish to cancel your order, then of course you are entitled to do so.  Any money that you have paid to us will be refunded, provided that the goods have not been in your possession for more than 14 days from the day on which you received the goods.  You will receive a refund via your original payment method as soon as reasonably practicable.  In most cases, this will be no later than 14 days after the cancellation of your order where no goods have yet been despatched or 14 days after us receiving your returned goods. You are responsible for returning the goods to us in the same condition you received them, which should be complete with any wastes and fitments provided and in all the original packaging.  Any loose parts should be wrapped separately to avoid damage during transit and we strongly advise that you take out insurance for accidental loss or damage.  If we arrange to collect the goods from you, we will charge you for the cost of collection, (and we may, if we choose, deduct this from your outstanding refund).  Please note that you may not cancel any goods ordered from us where they are classed as a special order, such as made-to-order items, or they have been modified in any way.  Once goods have been fitted, they cannot be returned if you change your mind.

Goods Are Found Faulty On Arrival

If your goods are found to be faulty on arrival, you are entitled to a repair, replacement or a full refund.  For some goods it may be disproportionately costly to repair those goods.  Where this is the case, we will give you a replacement or a full refund.  Where any faulty goods are to be returned to us, you are responsible for returning the goods to us in the same condition you received them, which should be complete with any wastes and fitments provided and in all the original packaging.  Any loose parts should be wrapped separately to avoid damage during transit and we strongly advise that you insure for accidental loss or damage.

Goods Become Faulty During Use

If your goods develop a fault during use, we will always instruct you to contact the manufacturer directly.  The manufacturers provide a dedicated service for all warranty repairs or replacement items or parts.  In most cases, this is the quickest way to have a fault resolved.  Alternatively, you can always contact us directly if the goods do not conform to the contract made between us.  Where these faulty goods are being returned to us, please ensure they are returned complete with any wastes and fitments provided, and any loose parts are wrapped separately to avoid damage during transit.  We strongly advise that you insure for accidental loss or damage.

Goods Damaged On Arrival

If, when receiving a delivery, you discover that your goods are visibly damaged, you should either make a note that the packaging is damaged when signing for them on the original delivery note or handheld proof of delivery device, or refuse to accept the entire delivery.  The carrier service deem a signature to be confirmation that the goods have been received in a satisfactory condition and, therefore, will not admit liability once the goods have been signed for.  Ideally, you should contact us without delay, giving full details of the actual damage.  Once the damaged goods have been received back at our depot, we will endeavor to replace them without unnecessary delay.  In most cases, where goods are being returned to us due to damage on arrival, a repair is likely not to be practicable.

Goods Not As Ordered

If you receive goods from us that differ to what you have ordered, we require that you notify us within 24 hours by contacting us through LIVE CHAT or email returns@taps-online.com.

Duplicated Order of Goods

In the event that that your order or some of your goods have been duplicated by mistake, please notify us immediately.  Failure to inform us may result in you being charged twice.

Packaging Goods for Return

In cases where goods are to be returned to us, please ensure that you carefully re-package the item/s.  Put as much protective material around the product/s as possible, wrap loose parts separately to avoid damage being caused during transit and ensure the outer box is suitable for transit.  We strongly advise that you insure against loss or damage.

Manufacturing Warranties

Click on Abode Warranty for further information and contact details.

Click on Astracast Warranty for further information and contact details.

Click on Bluci Warranty for further information and contact details.

Click on Caple Warranty for further information and contact details.

Click on Gessi Warranty where Gessi can be contacted for further information.

Click on InSinkErator Warranty and scroll down to Guarantee for further information or contact to get in touch.

Click on Perrin & Rowe Warranty where their customer care team can be contacted for further information.

Click on Rangemaster Warranty for further information and contact details.

Click on Reginox Warrranty for further information and contact to make enquiries.

Click on Schock Warranty for service and contact details.

Click on Shaws Warranty for contact information.

Click on Villeroy & Boch Warranty and scroll down to Warranty and Liability or contact to make enquiries.

Click on Wastemaid Warranty to make enquiries.