Delivery

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A simple guide to our delivery services and charges.

Delivery to most UK mainland addresses on orders of £300 and over is FREE OF CHARGE.  Unfortunately, due to increased carriage costs, more remote areas such as Northern Ireland and the Scottish Highlands and Islands, including Orkney and Shetland, will incur a delivery surcharge of £29.99 for smaller items such as a tap, small stainless steel sink, waste disposal unit or small accessory.  The delivery charge incurred for larger/heavier items requiring a specialist pallet delivery to remote areas will be £89.99 - these items include ceramic or Belfast sinks, glass sinks or granite/composite sinks.  A detailed list of affected postcodes can be found by entering surcharge into the search box on our home page - if your delivery postcode is listed, please add the relevant charge to your trolley before completing the checkout process.

Delivery to most UK mainland addresses on all orders under £300 is just £9.99.   Unfortunately, due to increased carriage costs, more remote areas such as Northern Ireland and the Scottish Highlands and Islands, including Orkney and Shetland, will incur an additional delivery surcharge of £29.99 for smaller items such as a tap, small stainless steel sink, waste disposal unit or small accessory.  The additional delivery charge incurred for larger/heavier items requiring a specialist pallet delivery to remote areas will be £89.99 - these items include ceramic or Belfast sinks, glass sinks or granite/composite sinks.  A detailed list of affected postcodes can be found by entering surcharge into the search box on our home page - if your delivery postcode is listed, please add the relevant charge to your trolley before completing the checkout process.

We have a number of off-shore destinations and countries outside the UK that we ship to for a standard charge of £89.00.  These destinations include Ireland, Jersey, Guernsey and the Isle of Man (see below for a more comprehensive list).  Once on the checkout page, please choose your destination from the dropdown menu at the bottom of the address details.  The charge will then be added to your trolley automatically.

WE ALSO SHIP TO THE FOLLOWING OFF-SHORE DESTINATIONS AND COUNTRIES OUTSIDE THE UK:
  

  • France

  • Germany

  • Gibraltar

  • Greece

  • Guernsey

  • Ireland

  • Italy

  • Jersey

  • Luxembourg

  • Netherlands

  • Spain

If you require delivery to a country which is not listed above, please email your address and details of the products you require to delivery@taps-online.com and we will provide a quotation.

Once you have placed your order, you will receive an email to confirm the personal details you have provided and the products which you have ordered.  Please ensure you read this email and let us know if any information is incorrect.  The goods you order will be thoroughly inspected for imperfections and damage, as well as to ensure the items are complete, before being packed securely with additional packaging (which is recycled wherever possible).  You will then receive a further email to confirm your order has been despatched.

We use various courier companies to deliver the majority of our orders.  This ensures you receive the most cost effective and efficient service.  For larger/heavier items, such as ceramic or granite sinks, we use a number of specialist delivery services.  All products being sent by pallet service must be inspected upon delivery, PRIOR TO BEING SIGNED FOR.  You must ensure you are fully satisfied with the condition your goods have arrived in before signing to accept them.