Products

The products we advertise on our website are intended for purchase and use in mainland UK only.  We cannot confirm that the products will comply with any laws, regulations or other standards applicable outside of mainland UK.  Product guarantees and warranties are not applicable outside of mainland UK, unless it is specifically stated on the product at the point of ordering.

All of the products we sell are sold in accordance with the manufacturer’s specifications.  We cannot be held responsible for any misrepresentation of products by the manufacturers and associated third parties.

The actual colour and appearance of products may differ from what is shown on our website and sizes quoted are an approximate guide only.  We advise you to not make alterations to your worktop or units etc. until you have received the product, as dimensions of products may vary from what is stated on our site.  We cannot be held responsible for any costs you incur for errors stated on our website.

Clearance Products

Some of the products we advertise on our website are discontinued products, from ex-displays or have a slight imperfection.  These products are highlighted in the ‘Clearance’ Section of our website and will state clearly any imperfections.

Price

The prices we advertise on our website are correct at the time of posting.  However, delivery charges may apply in addition to the advertised prices.

Our website states prices in Pounds Sterling (£) and is the currency we will charge your card.

We reserve the right to amend prices when necessary, at which point the new prices will apply from thereon in.  Occasionally, an error may occur and products may be incorrectly priced.  In this circumstance, we will not be obliged to supply the goods at the incorrect price.

Promotional prices

Promotional prices, including sale prices, discounts and offers must be stated, where necessary, at the point of order, otherwise you may be charged the full price.

Price match guarantee

We hold over 10,000 products in stock and we aim to offer you the very best in value.  If you find a like for like product cheaper elsewhere, we will match it.  This is at the manager’s discretion and their decision is final.  This excludes kitchen appliances.

VAT

The prices displayed on our website are inclusive of VAT at the prevailing rate. Our VAT number is 734107949.

All customers will be charged VAT at the prevailing rate. For European Countries (EC), including the Republic of Ireland (ROI), if you are VAT registered, then you may be entitled to a VAT refund. You will need to send us your VAT registration number and proof of shipment (if arranged by yourself).

For EC countries that are VAT exempt and non-EC countries (see current list available on HMRC), only proof of shipment is required (if dispatched through a shipping company).

For non-EC countries, who are exporting the goods themselves (not through a shipping company), you are required to visit our Head Office, in person, with ID to verify you are non-EC, and to complete/sign a form, VAT 407. This form requires stamping at Customs and returning to us. The goods must have left the EC within 3 months of the sale date.

In any case, it is your responsibility to request a VAT refund once you have received your goods. VAT refunds will be processed within 60 days of receiving a verified proof of exemption.

Payment

We accept payment from Visa and MasterCard credit cards and Maestro, Delta and Visa Electron.  We do not accept American Express.  Your statement will show that payment has been taken by Kitchen Appliances Leeds. 

When you have completed your order, either online or by telephone, we will deduct this from your chosen credit/debit card with the full amount of your order.

Delivery

Delivery is FREE on Taps, Stainless Steel Sinks, Waste Disposal units and Accessories. Items such as Granite, Ceramic, Glass sinks, corner sinks and other large items will be subject to a delivery surcharge (subject to location).  You will be able to obtain an exact delivery surcharge after the items have been placed in the shopping basket. You will be then asked to enter your delivery postcode.

Estimated delivery lead times can be found on all product pages on our website.  Please ensure you check this before ordering.

We aim to deliver in stock products within 2-4 days (small/light products) and 5-7 days (heavy/fragile).  Deliveries to Scotland are estimated between 10-14 days.  In the unlikely event there is an unacceptable delay on delivering your goods, we will refund your money in full. 

Small/Light Product Delivery

For the majority of taps, waste disposal units and small stainless steel sinks, we use UK Mail as our carrier service.  Products of this nature are estimated to be delivered within 2-4 working days, unless otherwise stated on the product information page on our website.

When you have placed your order, we will send you a confirmation email which will fully detail your order.  When the order is dispatched by us to UK Mail, we will send a second email informing you of the pending delivery.

If you provided a mobile telephone number on your order, we will send you a text message confirming the date for delivery.  The text message will also state options to reschedule, if the delivery date is not suitable.

UK Mail will attempt two deliveries without any additional charge.  If, however, a third attempt is required they will charge £7.99.  Alternatively, you can contact UK Mail and arrange to collect the item from their local depot.  For products delivered by UK Mail, we allow 24 hours in which products should be thoroughly checked for damages or missing parts.  If there are any concerns, you must notify the Customer Service team immediately.

Large/Heavy/Fragile Product Delivery

For the majority of our granite and ceramic sinks, we will arrange delivery by a dedicated delivery service to ensure the products arrive safely and undamaged. On arrival fragile goods will be unwrapped and should be inspected carefully by the customer for any signs of damage. The driver will ensure you are given enough time to complete your checks fully.

On all granite and ceramic sink deliveries, all items must be checked at the time of delivery to ensure they are not faulty or damaged.  If they appear to be faulty, then you must refuse the complete delivery and inform our Customer Service team immediately.  If a product is accepted by you and is signed for as being in perfect condition, we cannot accept any claim for faulty or damaged goods.  It is your responsibility to check the goods thoroughly before signing for the delivery.  We will not accept any claims once a delivery note has been signed.  We strongly advise ceramic or granite products to be inspected and signed for by you on delivery, rather than a third party.  

Defective Goods

On arrival, if your goods are damaged, incomplete or not what you ordered you must notify the Customer Service team within 24 hours of delivery (for UK Mail deliveries) and at the point of delivery for Home Deliveries.  If you do not notify us of the problem within this timescale, you will be deemed to have accepted the goods and we will not be liable for having supplied the incorrect product or for any damage of defect.

With a defective product, the Customer Service team will request photographic evidence.  Once received and approved, we will arrange for a collection and delivery of a replacement, at our expense.  If photographic evidence is not available, we will request for payment details to be held against the account and arrange a collection and delivery of a replacement at our expense.

All goods returned, claiming to be defected, will be inspected by our experienced staff.  If it passes our inspection process, you will be charged the collection fee with the payment details previously provided.

If a replacement product or suitable alternative is not available, we will refund you the cost.

Availability

All items are subject to availability.  We can only guarantee availability while stocks last.  If the goods ordered are unavailable, we will advise you of an expected delivery date by email.  If you are unhappy with the expected delivery date, we can offer alternative products of equivalent quality and price.

We will endeavor to deliver goods within the times stated.  However, delays in delivery of goods are sometimes out of our control.  Any dates we specify for the delivery of goods are approximate and we will not be liable for any losses, costs, damages, charges or expenses caused by any delay for delivery of the goods.

You should not arrange for any products to be fitted before receiving and checking the goods.

Changes to Your Order

After placing your order, you have the right to make any changes to the products you order. Please be aware that any changes made may be subject to additional delivery charges and potential delivery delays.  All changes to orders will be subject to a £10 administration fee, to cover the costs of retrieving the order from our automated system and manually adjusting the order.

Cancelling Your Order

On all orders, you have the right to cancel your order before dispatch.  Your cancellation will be with immediate effect. 

To cancel an order before dispatch, please contact us via email at website@taps-online.com or by calling 0845 533 8089.  We will arrange for a full refund to be credited within 30 days.

For orders to be cancelled after they have been dispatched, please follow our returns policy below.

Returns Policy

On all orders, except for products purchased from the Clearance Section, you have the right to return an order, at any time up to 30 calendar days (including weekends) after we have delivered the goods to you.  For products purchased from the Clearance Section of our website, we reserve the right to refuse returns.  Products in the Clearance Section are sold as seen.

Products that do not qualify for our 30 day returns policy include sinks which have been modified to suit your requirements, such as a Tap Hole Cut Out Service.  Products that have been modified in any way will also be excluded from our 30 day returns policy.

To return a product, please ensure you speak to a member of our Customer Service team prior to sending your product back to us.  Please email returns@taps-online.com or call 0845 533 8089.

After speaking to our Customer Service team, you will be given a returns number. This needs to be used on the returns form to accompany your returned item.  You can download a returns form here.  Please be aware if you neglect to enclose a returns form, you may incur an administration fee of up to 25% of the price of the returned item.

When returning a product, we ask that the products are unused, undamaged and are in their original packaging.

We require you to return them to us, or request us to collect them, in either case, at your expense.  Collection of returned products by Taps Online starts at £20 for the UK Mainland.

If returned to us by a third party, you will be responsible for any damages occurred in transit.  The cost of any such damages will be deducted from the refund amount, or in serious cases, a refund will not be permitted.

For products returned after 30 days, there will be a restocking charge of 25%, deducted from the total amount to be refunded of the purchase price of the goods returned.

With all products returned, the total amount to be refunded will be the price paid less any delivery charges.

Guarantees

Manufacturer’s guarantees are advertised by product and vary across our website.

If you purchase a ‘Tap Hole Cut Out Service’ from us, this will invalidate the return of this product unless received faulty, in which case standard return conditions will apply.

Queries

For any after sales queries, warranty and guarantee queries, please contact us via email at website@taps-online.com or call 0845 533 8089.

Compliments and Complaints

If you would like to tell us about a positive experience you have had with us, please email website@taps-online.com.

If you think we could improve our products or service you received from us, please email website@taps-online.com or call us on 0845 533 8089 where we will be happy to help.